Or Use Your Back Button to Return to the Page You Were On
FAQS
This page is meant to answer some of your frequently asked questions.
HOW TO ORDER
A. You may use the secure shopping cart. Just click on the little "add to cart" buttons. Your orders are encrypted and are only accessible by this company. Your cart will keep a record for you. Just follow the instructions as you click. You may add and delete items on the cart. If the cart kicks your order back to you, you probably have forgotten to fill something in or forgot to check a box.
B. You may use the print out snail mail form on the Order Form page. Here you may use a credit card or send a check. Please use code and prices on the web. Then you must add 7.50% sales tax if you live in CA, and email us for shipping charges. Mail in Order Form to Print Out
C. You may actually call us! The number is 805-522-9808. Business hours are between 9am and 5pm pacific standard time Monday thru Friday.
ABOUT SHIPPING
On the shopping cart we try to come as close as possible to the actual shipping charges, but because of various weights, this is only an estimate and based on 1 lb. Your actual shipping charge may be a bit more or it may be less than what is on the cart.
A. Priority Mail This is how we ship most often, because it is faster than UPS. You have the option of adding insurance onto this choice. It is $1.65 per $50. It will be a box you click on in the shopping cart. If you choose this option, then ANY damage or mishap is handled through YOUR post office. Please keep all packing materials and take your box and shipping invoice to them. They will take care of the transaction. This is the way the post office prefers this to be done. IF you do not choose this option, then all claims of any kind are void. We are not responsible for any loss or damage once it leaves here. We pack everything very securely. Some customers do prefer the less expensive shipping charges though so we give you a choice.
B. UPS or FedEx This is our second mode of shipping. It is slower than Priority Mail but your items are automatically insured up to the first $100. There after it is $1.00 per $100 increments. Any damage is to be handled through YOUR UPS or FedEx carrier. Please keep all packing and call them for a claim form. 1 800 Pick UPS There is NO UPS shipping on the radar mounts. They charge too much. It is by priority mail only.
C. Special Shipping You may request other modes of shipping such as second day and overnight. This will be an added cost to your bill. We have daily pick-up but if you request one of these options and we have to make a trip to the post office after our pick up, there will be an extra $15.00 charge.
D. Overseas Postage Is Extra, (Overseas Customers Will Be Notified Of Extra Amount Depending On How They would Like The Item Shipped, by Boat or Air. )
About the Art
My painting is NOT one stroke or pattern painting, nor does it look like silk screening. If this is what you want, then "puuuleeese" do not order from me. :) My style is painterly and illustrative. There are no "canned" painting methods or "copycat" brush strokes that come out of books. My work is all original and my technique and style is my own and has been polished from 4 years of college and 2years of grad school.
My items are ALL original pieces of art work. I work hard to come up with fresh and unique ideas. Many times, there is only ONE piece of work made, so you will never see it anywhere else again after it is sold. This will truly give you something original! And even if there are more than one, since they are all done by hand, they are still all individual. And yes, even my plates are hand made.
I have added some items to my site which are not made by me. I have found these through various means and think you will enjoy them. I make sure that they are of high quality.
Return Policies
A. Your purchase is guaranteed. If you do not like it for any reason, you have the option of sending it back to us, with no questions asked. Returned merchandise is at your expense and it must be insured. Please do so with in ONE week of receiving it or it will not be accepted. Please email or call me that you are sending it back. If it arrives back to me in bad or damaged condition and you have not insured it, no refund will be made. This is to protect you and me. Sorry it is not reasonable to wait months or even weeks. You have seven days and only seven days.
B. Shipping is refundable ONLY if it was my fault and I sent the wrong item. If it is being returned for any other reason, original shipping is taken out of the refund. Sorry I am a very small company and can not absorb people just changing their minds or guessing at items they want. :) If you are unsure of anything, email me first! Its not scary! countryjoy@sbcglobal.net
C. Special and Custom orders are not returnable.
Damaged Items
A. Items that have been sent to you uninsured by your choice and arrive damaged to you, were at your risk. The carrier, nor I will do anything about it. Sorry! So please do not send it back to me.
B. Items arriving with damage and insured must be taken care of through YOUR carrier.......either Priority Mail or UPS, or FedEx. Please keep all packing materials, boxes and purchase order. Contact the appropriate carrier and follow their directions.
Personal Stuff
I will NOT spam you ever if you place an order with me. I feel that my product stands alone for quality and if you wish to bookmark me and come back and visit, that is fine with me, but I will not harass you into this....ever.
Your email address or any other information sent to me, is NOT sold to anyone. This is a small company and I am not in the business of selling information to anyone. I don't have the time nor the inclination to do this. So your privacy stays with me. Isn't that grand?
I do not give out sources or answer questions on how I do things either. I am not in the consulting business. :) So puleeeeese don't ask me, because I won't answer you. And a big puleeeeeeeese, do NOT beg me for donations or raffle products or any thing along those lines. I turn into mega monster and it's not pretty.
Got a question we didn't answer? Oh no! Then please email us with it. We will either answer it or make something up! (wink)
Email: countryjoy@sbcglobal.net